Terms of Service

Effective Date: May 6, 2026  |  Last Updated: May 6, 2026

1. Acceptance of Terms

Welcome to Pizzana. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at eat-pizzana.click (the "Website"), as well as any related services, features, content, applications, or functionality offered by Pizzana (collectively, the "Services").

By visiting our Website, creating an account, placing an order, submitting any information, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Services.

If you are using the Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have full authority to bind that entity to these Terms, and references to "you" shall include both you individually and that entity. If you do not have such authority, or if you do not agree to these Terms, you may not access or use the Services.

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms. You are responsible for reviewing these Terms periodically to stay informed of any updates.

These Terms are governed by the laws of the United States, including applicable federal statutes and state laws. Use of our Website and Services is intended for individuals located within the United States. If you are accessing our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws and regulations.

2. Description of Services

Pizzana is a food service business that operates through the website eat-pizzana.click. Our Services include, but are not limited to, the following:

• Browsing our online menu of food items, including pizzas, appetizers, beverages, desserts, and other culinary offerings;
• Placing online food orders for pickup or delivery, subject to availability and geographic service area;
• Creating and managing a user account on our Website;
• Receiving promotional communications, newsletters, special offers, and loyalty program benefits (where applicable);
• Providing feedback, ratings, and reviews regarding your experience with our products and services;
• Accessing general information about Pizzana, including our story, locations, hours of operation, and contact details;
• Any other features, tools, or functionalities we may introduce from time to time.

Pizzana reserves the right to modify, suspend, discontinue, or restrict any aspect of the Services at any time, with or without notice, for any reason, including but not limited to maintenance, legal requirements, changes in business operations, or improvements to the platform. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Certain features or services may require you to create an account, provide personal information, or meet specific eligibility criteria. We reserve the right to refuse service to any individual at our sole discretion.

Food items and products displayed on our Website are subject to availability. Prices, ingredients, allergen information, nutritional content, and menu items are subject to change without prior notice. We make reasonable efforts to keep this information accurate and up to date, but we cannot guarantee that all information is free from errors at all times.

3. User Eligibility and Account Obligations

To use certain features of our Website or to place orders, you may be required to register for an account. By creating an account or using our Services, you represent and warrant that:

• You are at least eighteen (18) years of age, or if you are a minor, that you have obtained the consent of a parent or legal guardian;
• You have the legal capacity to enter into a binding agreement under the laws of your jurisdiction;
• All registration and account information you submit is truthful, accurate, current, and complete;
• You will maintain and promptly update your account information to keep it accurate and current;
• You are responsible for maintaining the confidentiality of your account credentials, including your username and password;
• You are solely responsible for all activities that occur under your account;
• You will notify us immediately at [email protected] if you suspect any unauthorized use of your account or any security breach.

We reserve the right to suspend or terminate your account at our sole discretion if we believe that any information you have provided is false, inaccurate, or incomplete, or if we suspect fraudulent, abusive, or otherwise unlawful activity.

4. Prohibited Activities

By using our Services, you agree not to engage in any of the following prohibited activities:

• Using the Website or Services for any unlawful purpose or in violation of any applicable local, state, federal, or international laws or regulations;
• Submitting false, fraudulent, or misleading information, including false order information, payment details, or account information;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Attempting to gain unauthorized access to any part of our Website, servers, databases, or networks connected to our Services;
• Using automated tools, bots, scrapers, or data-mining technologies to collect data from our Website without our express written consent;
• Transmitting any viruses, malware, spyware, or other harmful or malicious code through our Website or Services;
• Engaging in any activity that disrupts, damages, overburdens, or impairs the proper functioning of our Website or Services;
• Copying, reproducing, distributing, publicly displaying, or creating derivative works of any content available on our Website without prior written authorization;
• Harassing, threatening, or intimidating our employees, contractors, agents, or other users;
• Using our Services to send unsolicited communications, spam, chain letters, or other forms of bulk or commercial messaging;
• Engaging in any activity that would constitute a violation of any third party's rights, including intellectual property rights, privacy rights, or publicity rights;
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of our Website or any underlying software;
• Circumventing or bypassing any security measures, access controls, or technical restrictions implemented on our Website;
• Placing fraudulent orders, using stolen payment credentials, or engaging in any form of payment fraud;
• Engaging in any activity that Pizzana, in its sole discretion, determines to be inappropriate, harmful, or contrary to the spirit of these Terms.

Violation of any of the above prohibited activities may result in immediate termination of your account and access to our Services, and may be reported to appropriate law enforcement authorities. Pizzana reserves the right to pursue any and all legal remedies available under applicable law.

5. Orders, Payment Terms, and Pricing

When you place an order through our Website, you are making an offer to purchase the selected food items at the prices listed at the time of your order. All orders are subject to acceptance by Pizzana, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or suspicion of fraudulent activity.

5.1 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes, delivery fees, service charges, and any other fees will be calculated and disclosed to you at checkout before you confirm your order. You are responsible for any applicable federal, state, or local taxes associated with your purchase.

5.2 Payment Methods

We accept various payment methods as indicated on our Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge the full amount of your order to your designated payment method. If payment cannot be processed or is declined, your order will not be fulfilled.

5.3 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally considered final once an order has been confirmed and preparation has commenced. If you need to cancel or modify an order, please contact us immediately at [email protected]. We will make reasonable efforts to accommodate your request, but we cannot guarantee that cancellations or modifications will be possible after an order has entered the preparation stage.

Refunds may be issued at our sole discretion in cases involving documented errors on our part, incorrect items delivered, or food quality concerns. Refund requests must be submitted within a reasonable time after receiving the order. We reserve the right to verify the legitimacy of any refund request before processing.

5.4 Delivery

Delivery services are subject to geographic limitations and may not be available in all areas. Estimated delivery times are provided as a courtesy and are not guaranteed. Pizzana shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather, or third-party delivery partner issues.

6. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video content, data compilations, software, and the overall design and layout of the Website (collectively, the "Content"), is the exclusive property of Pizzana or its licensors and is protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and patent laws.

The Pizzana name, logo, trade dress, and all related marks, designs, and slogans are trademarks or service marks of Pizzana. You may not use any of these marks without our prior written permission. All other trademarks, service marks, and logos displayed on our Website are the property of their respective owners.

Subject to your compliance with these Terms, Pizzana grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any Content;
• Use any Content for commercial purposes or on behalf of any third party;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• Use data mining, scraping, or similar data extraction tools on our Website.

Any unauthorized use of our Content or intellectual property will result in immediate termination of the license granted herein, and Pizzana reserves the right to pursue all available legal and equitable remedies.

If you submit any feedback, suggestions, ideas, reviews, comments, or other content to Pizzana through our Website or otherwise, you grant us a perpetual, irrevocable, royalty-free, worldwide, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media format or channel, without any obligation to compensate you or obtain further consent.

7. Disclaimers and "As-Is" Basis

YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL SERVICES, CONTENT, AND INFORMATION PROVIDED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS ORDERED THROUGH OUR SERVICES FOR ANY SPECIFIC DIETARY REQUIREMENTS, ALLERGIES, OR HEALTH CONDITIONS.

You acknowledge and agree that you are solely responsible for reviewing allergen and nutritional information before placing an order. While we make reasonable efforts to provide accurate allergen and ingredient information, we cannot guarantee that our food products are free from any specific allergens, as cross-contamination may occur in our kitchen facilities. If you have severe food allergies or specific dietary requirements, please contact us directly before placing an order.

Pizzana does not warrant or represent that any food product will meet your expectations or requirements. Consumer protection rights under the Federal Trade Commission Act and applicable state laws are not excluded or limited by this disclaimer.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON OR ACCESSED THROUGH THE WEBSITE;
• DAMAGES ARISING FROM ANY FOOD PRODUCTS PURCHASED THROUGH OUR SERVICES, INCLUDING CLAIMS RELATED TO FOOD QUALITY, ILLNESS, OR ALLERGIC REACTIONS;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PIZZANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, PIZZANA'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN ALL CASES, PIZZANA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZANA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth in this Section shall apply to the fullest extent permitted by applicable federal and state law. Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable consumer protection laws, including rights available under the Federal Trade Commission Act.

9. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, affiliates, contractors, licensors, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Website or Services;
• Your violation of any provision of these Terms of Service;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third party's rights, including intellectual property rights, privacy rights, or publicity rights;
• Any content, information, or materials you submit, post, or transmit through the Website or Services;
• Your negligence, willful misconduct, or fraudulent activity;
• Any dispute between you and any third party related to your use of the Services.

Pizzana reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Pizzana in asserting any available defenses. You shall not settle any claim or dispute without Pizzana's prior written consent.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information through the Website and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy.

To the extent applicable, we comply with the requirements of the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) with respect to California residents, as well as applicable federal privacy regulations enforced by the Federal Trade Commission (FTC). We encourage you to review our Privacy Policy to understand your rights and our data practices.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizzana. These links are provided for your convenience only. Pizzana has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse or make any representations about such third-party websites or services.

You acknowledge and agree that Pizzana shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available through any third-party website or service. We strongly recommend that you review the terms and privacy policies of any third-party websites you visit.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflicts of law principles that would require the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 13 below, you agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to the exercise of jurisdiction over you by such courts or to venue in such courts.

Notwithstanding the foregoing, Pizzana reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizzana at [email protected] and provide a written description of the dispute, including your name, contact information, a detailed description of the issue, and the specific relief you are seeking. Pizzana will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute informally within this period, either party may proceed to binding arbitration as set forth below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except as otherwise provided herein, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services that cannot be resolved informally shall be resolved exclusively by binding arbitration administered by a nationally recognized arbitration organization, such as the American Arbitration Association (AAA), in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute. Additionally, claims that by applicable law cannot be arbitrated shall be resolved in a court of competent jurisdiction.

14. Term and Termination

These Terms of Service are effective from the date you first access or use the Website or Services and shall remain in full force and effect for as long as you continue to use the Website or Services, unless earlier terminated in accordance with this Section.

14.1 Termination by You

You may terminate your use of the Services and close your account at any time by contacting us at [email protected] or by following the account deletion process available on the Website, if applicable. Termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

14.2 Termination by Pizzana

Pizzana reserves the right to suspend or terminate your access to the Website and Services, with or without notice and with or without cause, at any time and for any reason, including but not limited to:

• Violation of these Terms of Service;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to pay any amounts owed to Pizzana;
• Requests by law enforcement or government authorities;
• Discontinuation of the Services or any part thereof;
• Unexpected technical or security issues.

14.3 Effect of Termination

Upon termination of your account or access to the Services for any reason, your license to use the Website and Services shall immediately terminate. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6 (Intellectual Property Rights), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), 12 (Governing Law), 13 (Dispute Resolution), and 16 (Severability).

15. Changes to These Terms

Pizzana reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Website.

Your continued use of the Website or Services after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Website and Services immediately and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. We will make previous versions of these Terms available upon reasonable request.

16. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree that the invalidation of any particular provision was foreseeable, and that the remaining provisions reflect the parties' intentions and shall be construed accordingly.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or guidelines incorporated herein by reference, constitute the entire agreement between you and Pizzana with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Pizzana relating to the subject matter hereof.

No waiver by Pizzana of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Pizzana to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

The headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

18. Force Majeure

Pizzana shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond Pizzana's reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, war, terrorism, labor disputes, governmental actions, supply chain disruptions, utility failures, cyberattacks, or any other event or condition beyond our reasonable control ("Force Majeure Event"). In such circumstances, Pizzana's obligations shall be suspended for the duration of the Force Majeure Event, and Pizzana shall make reasonable efforts to resume normal operations as soon as practicable.

19. No Agency or Partnership

Nothing in these Terms of Service shall be construed to create any agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship between you and Pizzana. You do not have any authority to bind Pizzana in any manner whatsoever. Pizzana is an independent contractor for all purposes.

20. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms of Service without Pizzana's prior written consent. Any attempted assignment or transfer without such consent shall be null and void. Pizzana may freely assign or transfer these Terms or any of its rights or obligations hereunder without restriction or notice to you, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets.

21. Electronic Communications and Notices

By using our Website and Services, you consent to receive communications from Pizzana electronically, including via email and notices posted on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law.

Notices to Pizzana must be sent by email to [email protected] or by mail to our address listed below. Pizzana may provide notices to you via the email address associated with your account or by posting notices on our Website.

22. Accessibility

Pizzana is committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards. If you experience any difficulty accessing our Website or using our Services, please contact us at [email protected] so that we may provide assistance.

23. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or our Services, please contact us using the following information: