Privacy Policy

At Pizzana, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eat-pizzana.click, place orders through our platform, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all personal information collected by Pizzana through our website, online ordering system, mobile interactions, email communications, and any other services we provide in connection with our food business operations in the United States.

1. Who We Are

Pizzana is a food service company operating in the United States. We provide customers with delicious, high-quality pizza and related food products through our online platform and physical locations. References to "Pizzana," "we," "us," or "our" in this Privacy Policy refer to our company and its operations.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The information we collect falls into the following categories:

2.1 Personal Information You Provide to Us

When you interact with Pizzana — whether by creating an account, placing an order, subscribing to our newsletter, contacting us, or participating in promotions — you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Your full name, email address, phone number, and delivery address.
• Account Information: Username, password (stored in encrypted form), and account preferences.
• Order and Transaction Information: Details about the food items you purchase, order history, special dietary instructions, preferred delivery times, and payment-related information.
• Payment Information: When you make purchases, payment details such as credit/debit card numbers are collected and processed through our secure third-party payment processors. We do not store full card numbers on our servers.
• Communications: Messages, reviews, feedback, complaints, and any other communications you send to us directly via email, contact forms, or other means.
• Promotional Participation Data: Information you provide when entering contests, promotions, or responding to surveys, including name, contact details, and responses.

2.2 Information Collected Automatically

When you visit our website at eat-pizzana.click, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages you visit on our website, time spent on pages, links clicked, referring URLs, search terms used, and navigation patterns.
• IP Address and Geolocation Data: Your Internet Protocol (IP) address, which may be used to approximate your geographic location.
• Log Data: Server logs that record information about your visits, including timestamps, pages accessed, errors encountered, and other diagnostic data.
• Cookie and Tracking Data: Information collected through cookies and similar technologies that enable us to recognize your browser and remember your preferences. Please see Section 9 of this policy for more details on cookies.

2.3 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media accounts or log in using social sign-on features (such as Facebook or Google), we may receive profile information permitted by your privacy settings on those platforms.
• Delivery Partners: Information shared by third-party delivery service providers who fulfill your orders on our behalf.
• Marketing Partners: Information about your interests and preferences from advertising partners and data analytics providers.
• Payment Processors: Transaction confirmation and fraud prevention data from payment processing services.

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account details beyond what is necessary for payment processing, precise geolocation beyond what is needed for delivery, genetic or biometric data, health information, or information about racial or ethnic origin. If such information is ever required, we will seek your explicit consent and provide separate notice.

3. How We Use Your Information

Pizzana uses the personal information we collect for a variety of purposes related to the operation of our food service business, all in accordance with applicable United States law, including the Federal Trade Commission (FTC) Act and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Create and manage your customer account.
• Process payments and send transaction-related communications such as order confirmations and receipts.
• Handle customer service inquiries, complaints, and requests.
• Send operational communications, including updates to your order status.

3.2 Improve Our Products and Services

• Analyze usage patterns and trends to improve the functionality and design of our website and ordering platform.
• Conduct internal research and development to enhance our menu offerings and service quality.
• Monitor and analyze the effectiveness of our website features and user experience.
• Gather aggregated insights to understand our customer base and improve operations.

3.3 Marketing and Promotional Communications

• Send you promotional emails, special offers, loyalty rewards, newsletters, and information about new menu items — but only where you have opted in or where we have a legitimate interest to do so under applicable law.
• Deliver targeted advertising based on your preferences and browsing activity, including through third-party advertising platforms.
• Conduct surveys, contests, and promotions in which you choose to participate.
• Personalize your experience on our website, including recommending menu items based on your order history.

3.4 Legal and Compliance Purposes

• Comply with applicable federal and state laws and regulations.
• Respond to lawful requests from public authorities, including law enforcement agencies.
• Protect our legal rights, enforce our Terms of Service, and defend against legal claims.
• Prevent fraud, detect security incidents, and protect against malicious, deceptive, or illegal activity.
• Verify your identity and ensure the integrity of transactions on our platform.

3.5 Business Operations

• Maintain records for accounting, auditing, and reporting purposes.
• Facilitate business transactions, including mergers, acquisitions, or asset sales (see Section 5).
• Train staff and improve internal processes to better serve our customers.

4. Legal Basis for Processing

In the United States, we rely on several legal grounds for collecting and using your personal information:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide you with the services you have requested.
• Legitimate Interests: We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, and marketing our products — provided these interests are not overridden by your rights.
• Consent: Where required by law, we obtain your explicit consent before processing your data, particularly for marketing communications.
• Legal Obligation: We may process your data where required by applicable law or regulation.

5. Sharing Your Information with Third Parties

Pizzana does not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we do share your information with trusted third parties in the following circumstances:

5.1 Service Providers

We engage third-party companies and individuals to perform functions on our behalf, including:

• Payment processors and financial institutions to handle transactions securely.
• Delivery and logistics companies to fulfill your food orders.
• Cloud hosting and infrastructure providers to store and manage data.
• Customer service platforms and tools to support our support operations.
• Email and SMS marketing platforms to send you communications.
• Analytics providers to help us understand website usage and performance.
• Advertising networks and retargeting platforms.

These service providers are contractually obligated to use your information only for the purposes for which it was shared and to implement appropriate security measures to protect your data.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, subpoena, government directive, or other legal process. We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable federal or state laws, including requests from law enforcement.
• Protect the rights, property, and safety of Pizzana, our customers, employees, or the public.
• Prevent or investigate possible wrongdoing in connection with our services.

5.3 Business Transfers

If Pizzana is involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, such as when you choose to participate in a co-branded promotion or partner offering.

5.5 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified data — which cannot reasonably be used to identify you — with third parties for research, analytics, or marketing purposes. This does not constitute a "sale" of personal information under applicable law.

6. Data Security

Pizzana takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: Sensitive data, including payment information, is transmitted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions, governed by role-based access controls.
• Password Security: Account passwords are stored using industry-standard hashing algorithms and are never stored in plain text.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices, as well as security measures to guard against unauthorized access.
• Vendor Management: Third-party service providers who handle personal data on our behalf are required to maintain appropriate security standards.
• Incident Response: We maintain a data breach response plan to swiftly address any security incidents and notify affected individuals and relevant authorities as required by law.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit our use of your sensitive personal information to what is necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different level of service, quality, or price as a result of exercising these rights.

7.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we provide the following privacy rights to all our customers:

• Access: You may request a copy of the personal information we hold about you by contacting us at [email protected].
• Correction: If any personal information we hold about you is inaccurate or incomplete, you may request that we update it.
• Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Note that you may continue to receive transactional communications even after opting out of marketing.
• Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request."

We will respond to verified requests within 45 days of receipt. If we need additional time, we will notify you. We may need to verify your identity before processing your request to protect your security and privacy.

8. Data Retention

Pizzana retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it. Where deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

9. Cookies and Tracking Technologies

Our website eat-pizzana.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and provide insights about how the site is used.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function and cannot be switched off. These include session cookies required for placing orders and account authentication.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functional Cookies: Allow us to remember your preferences and settings (such as language, location, and past orders) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across different platforms.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. However, if you disable cookies, some features of our website may not function properly. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance at optout.aboutads.info.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

We do not intentionally market our online services to children under 18 years of age, and our website is not directed at minors.

11. International Data Transfers

Pizzana is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. Our servers and primary service providers operate within the U.S., subject to applicable U.S. federal and state privacy laws.

If you are accessing our services from outside the United States — for example, from another country — please be aware that your information may be transferred to, stored, and processed in the United States. The data protection laws in the United States may differ from those in your country of residence.

By using our website and services, you understand and acknowledge that your personal information may be transferred to and processed in the United States. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Pizzana. This Privacy Policy does not apply to those third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the privacy policy of every website you visit.

The inclusion of a link to a third-party site on our website does not constitute our endorsement of that site, its services, or its privacy practices.

13. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. However, you may use the cookie controls described in Section 9 to manage tracking on our site.

14. California Shine the Light Law

Under California Civil Code Section 1798.83, also known as the "Shine the Light" law, California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. If applicable, we will provide a list of the categories of personal information disclosed and the names and addresses of all third parties to whom personal information was disclosed. To make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

15. Federal Trade Commission (FTC) Compliance

Pizzana is committed to complying with the Federal Trade Commission Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with FTC guidance on consumer privacy. We do not engage in deceptive data collection practices and provide you with clear notice of how we use your personal information.

16. Filing a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can work to resolve the issue directly.

16.1 Contact Us

If you believe your privacy rights have been violated or you have concerns about our data practices, please contact us at:

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days of receipt.

16.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response or believe we are not handling your personal information in compliance with applicable law, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC handles complaints about deceptive or unfair business practices, including privacy violations. You may file a complaint online at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): California residents may also submit complaints to the California Privacy Protection Agency, which enforces the CCPA/CPRA. You can reach the CPPA at cppa.ca.gov.
• State Attorneys General: Residents of other U.S. states may file privacy-related complaints with their respective state Attorney General's office, as many states have enacted their own consumer protection and privacy laws.

17. Changes to This Privacy Policy

Pizzana reserves the right to update or modify this Privacy Policy at any time. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website at eat-pizzana.click with a new "Last Updated" date.
• Sending a notification email to the address associated with your account (for significant changes).
• Displaying a prominent notice on our website.

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acknowledgment and acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

18. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

This Privacy Policy was last reviewed and updated on May 6, 2026. It applies to all personal information collected by Pizzana through its website eat-pizzana.click and related services operating in the United States. By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.